![]() I do apologize for this, please know that our subscriptions should only renew at the price that you purchased it unless you have upgraded your subscription. Hello Max, I am sorry to hear that you were having issues with our application on your computer and that you chose to stop using it, and that your subscription was renewed at a different price. In the regards to your contested chargeback I again apologize that this please know that if you are still seeking a refund you can contact our support team here and we will be more than happy to assist you with processing your request. ![]() For more information on our Refund Policy, please refer to our Terms of Service, which can be found here. If you are requesting a refund after this period, we regret to inform you that we will be unable to process the refund for you at this time. As a reminder, PIA Accounts offer a full refund within the first 30 days of the last payment. We do provide our users with the option of turning off the recurring renewal feature at any time within our website's client control panel, which you can access here. As a result of this, you will be automatically billed on your payment method of choice at the end of the billing cycle (i.e., monthly, 6-months, or yearly), except for a few payment methods. I do apologize for any miscommunication on our part in regards to our subscriptions auto - renewing please understand that when you purchase a subscription from PIA, you are purchasing a subscription-based account. ![]() Hello BradBoi, I am sorry to hear that you were unaware that your subscription with us was auto-recurring and that your Chargeback was contested. Reply from Private Internet Access 2 days ago
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